MondayCall has deep expertise in Salesforce and Salesforce-related products. We understand the full stack and can help you maximize your investment in the Salesforce.com platform. Service Cloud allows you to deliver smarter, more personalized support, helping boost rep efficiency and improving customer satisfaction. MondayCall’s customizable service allows your management team to gain a complete, 360-degree view of the customer, and gather actionable insights. Our service includes:
Discovery and business process review. We dive deep into your business goals,, your KPI’s, your current state customer service process and environment and use our best practices experience to craft the best possible and scalable design that will deliver immediate and ongoing value.
Iterative configuration and development. We make sure you are involved every step of the way with frequent design reviews so that you can see progress early. We ensure alignment with your business needs through our project process.
Rollout support. A fully functioning system is only part of the solution. Are users adopting it and using it often and correctly? Are your business needs being met? Are the reports created giving you the information you need to make decisions? We provide rollout assistance and ongoing support to ensure that Salesforce.com is providing the value you expect.