Optimization


Service Details

Have you had Salesforce.com for a while, but your business changed significantly and support/service infrastructure is lagging? Over time, any CRM implementation will diverge from where your business is currently. An outdated system that doesn’t match your business processes creates inefficiencies and user errors, blocking the visibility needed for capturing new business opportunities. These and more issues gradually add up to increased costs, dissatisfied users, and missed opportunities. With a little help, Salesforce.com could be doing so much more to support your business. Whether its tweaking an existing system for a few hours or overhauling your current system, MondayCall’s optimization services can help your organization’s infrastructure meet your current and future needs.

  • We start by first understanding your business – what are the key drivers for your business, what KPI’s do you measure yourself with and what are your requirements for future growth.
  • We assess your current environment. Using our deep experience, we create a best practices design that leverages your existing infrastructure where possible.
  • Our development style is iterative so that we can demonstrate value quickly and receive your feedback during the earliest parts of implementation.
  • We assist you with rollout and support as needed.
  • We almost always prefer a phased approach so that we can show you “quick wins.”
  • Sample Customers



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    “We have a number of AppExchange products installed, some that are highly configurable and quite complex. In the past I had been working through AppExchange partners, now I've consolidated all that work with MondayCall. I would definitely recommend MondayCall if you need to consolidate work across your entire Salesforce platform. They've definitely helped refine our implementation to better suit the users."

    - Lisa Hazen
    Director if IT, Labcyte

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