Change Management

Service Details

Change management is one of the most important and most overlooked areas of investment in a project. The best solution can fall flat if it is not rolled out properly. Adoption is key to getting the full value from your investment, and MondayCall has significant experience in helping customers maximize their adoption. MondayCall works with the stakeholders early in the project to strategize about how best to roll out the solution. You only get one opportunity to roll it out successfully. Every organization is different, however some of the more common services that provide impact include the following:

  • Hands on end-user training - customized and focused on how it will help the end-user’s success
  • Conduct certifications that provide incentive for end-users to learn the system and to handhold end-users through the process of demonstrating the basics
  • Office hours and other forms of ongoing support to ensure that end-users have the help they need when they need it
  • One on one mentoring for end-users so that they get the help and motivation to use the system early
  • End-User Acceptance Training - get power users involved early by having them give feedback on the system. Have them become advocates for the new system.
  • Change management pre-launch sessions - Help end-users understand the benefits of cloud computing and how the Salesforce system will help them do their jobs better. These pre-launch sessions help educate end-users and get them excited about the new system
  • Documentation and Web resources - provide step by step information in document and/or video format to accomplish their tasks and centralize web resources so that there is a one-stop shop to get questions answered.
  • Sample Customers





    “MondayCall helped our company understand how to configure Salesforce to fit our needs and it has proved to be critical to understanding our core business model. They are a great team, they were very responsive, and always seemed to have an answer to things. I would recommend MondayCall to anyone looking for a team to help them set up their Salesforce platform for the first time."

    - Jack Cashion
    National Organizing Director, Farmigo

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