September 2020 Edition


It's an exciting time to be a Gold Salesforce Partner as we support our customers in taking full advantage of the new Winter '21 release of Salesforce, with an abundance of new features and capabilities. We have some favorites, and our Consulting Director, Marcus Romero, shares the Top 10 in his new blog, Salesforce Winter '21 Release Favorites. And be sure to check out our Salesforce Product Alert on @AuraEnabled Methods, or ask us to help address it.

As a leading expert on Salesforce Service Cloud and Community (Experience Cloud), we feel it is our responsibility to provide the necessary guidance for you to understand and maximize your Salesforce system. So, this month we kicked off two new blog series: the first, Finding the Right Salesforce Partner and Avoiding Chaos, helps companies prepare for their new Salesforce system, including how to get the most from your partner and successful deployment. The second, Transforming Your Customer Service Organization, provides an in-depth journey to build a best-in-class service organization with highly productive agents, a 360-degree view of your customers, service leadership, and more.

It's a lot in one issue, but we firmly believe it is worth the read. Or, you can just cut to the chase and let us help you now.

In This Edition...

Feature Spotlight                                                                                                             
Salesforce Winter '21 Release Favorites

Salesforce Product Alert
Critical Salesforce Product Alert: Ensure Users Have Access to @AuraEnabled Methods!

Finding the Right Salesforce Partner - New Blog Series
Finding the Right Salesforce Partner
Managing Risk
Resources and Salesforce Expertise

Transforming Your Customer Service Organization - New Blog Series

Read the Newsletter