November 2020 Edition


We recently launched the Rapid Deploy starter package for the new Salesforce Service Cloud Voice product. Do you have a call center telephony solution in place now? Do you need to support service reps now working from home? Service Cloud Voice is the fully integrated telephony solution that instantly brings your call center into the cloud, integrated with the console, and with cool features like full call transcription, Omni-channel routing, pre-populated case fields, and AI-powered Einstein recommendations. Take a look at this 2 minute video for further details.

If you'd like to learn more we'd be happy to help you see if it's a good fit for you.

In This Edition...

New Products and Services                                                                                                             
Salesforce Winter '21 Release Favorites

Community for Customers, Partners and Users - New Blog Series
Portals for Customers, Partners, and Users using Experience Cloud

Finding the Right Salesforce Partner - Continuing Blog Series
Understanding Your Business/Industry
Project Methodology

Transforming Your Customer Service Organization - Completed Blog Series
Agent Productivity
Customer 360
Being a Service Leader
Support as Sales
Value, Service, Brand, Loyalty
What's Keeping You From Innovating & Differentiating?


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