August 2020 Edition


Every so often, you get one of those projects that tells a great story. We had the honor to work with Vyond, a leading provider of online video animation software.  We recently worked with them on a new Customer Community Portal at Vyond. It’s a community portal for Vyond Premium and Professional subscribers to collaborate and share, strengthening the bonds between company and makers. They are a fantastic company, and we love using their animation software! So much so that we decided to tell their story in a video and share it in the newsletter.  Customer Communities create such a great opportunity for enhancing the overall customer experience and enables customers to self-service or to service each other in a much more scalable and helpful way.

We are often asked what best-practices ensure projects run smoothly and deliver desired results. In this issue, we share one of those best-practices that surprisingly is often overlooked. Co-founder Andy Yang explains the importance of Project Steering Committees and how best to set them up in order to greatly increase your chances of project success.

Also, in this issue is the remaining Feature Spotlights covering the Summer ’20 Release highlights. New or enhanced features that we are particularly fond of and wanted to share.

Earlier this month, we announced our growing partnership with Vonage in support of our Service Cloud customers who are building out best-in-class Contact Centers. We are excited to join them in introducing growing technology options available for all types of customer interaction. Not just by phone.

We hope you enjoy this issue. Don’t hesitate to contact us to get the most from your Salesforce system.

In This Edition...

Go-Live Stories                                                                                                               
It's Live! Vyond Customer Portal Breathes New Life

Best Practice Spotlights
Strategic Oversight for Project Success – The Steering Committee (Part 1)
Creating and Running Your Steering Committee (Part 2)

Feature Spotlights
Account Hierarchy Enhancements Help Organize PRM
Einstein Value Grows with Search Improvements
Lightning Flow Changes Upgrade User Experience
Intuitive In-App Walkthroughs Come Alive in myTrailhead

MondayCall News
Vonage Partnership Expands Service Center Solutions

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