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Change Management Styles

In Change Management by Andy Yang

Every organization is its own biosphere, with unique individuals interacting in an environment that has evolved differently over time than even its direct competition. No wonder that procedures and practices are always different from company to company. In interacting with many companies, we find that even the process of change management varies widely. The process by which information is obtained, …

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Best Practices On Salesforce.com, From Salesforce.com

In Best Practices, Videos by Andy Yang

This is a quick, useful video that describes some of the high level keys to a successful CRM implementation. There are a many more things to consider that can sink an implementation ranging from technical, process and organizational issues. However, the three things they identify are very important and worth highlighting.  Find out more at http://www.salesforce.com/learn for more best practices.

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Go Native

In Best Practices, Custom Development, Tips & Tricks by Andy Yang

One of MondayCall Solutions design principles is to go native wherever possible.  “Going native” means using native, out-of-the-box configuration whenever and wherever you can.  As long as you can meet the business requirements, the preferred method is to avoid writing custom code. For those unfamiliar with building and managing systems, there are clearly pro’s and con’s to each approach.  Going …

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A Word About Optimization

In Integration & Data Migration, Salesforce Administration by Andy Yang

It would be nice if we could be experts at everything — and I mean everything. At work we use lots of tools to help us be more productive and to help us towards our business goals.  Most of us use cell phones, email, word, excel, intranets, applications like CRM/ERP, scanners, printers, tablets, etc.  And if you’re in the growing …

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Dreamforce 2010

In Events by Andy Yang

The Dreamforce 2010 by all accounts was a smashing success.  With exciting announcements like Database.com, Salesforce.com continues to establish its leadership in the cloud apps space.  The value-added stack continues to grow, enabling small, mid-sized and large scale companies benefit strongly from the cloud. The role of IT within mid to large organizations is shifting.  The disruptive benefit for small …

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Project Methodology

In Best Practices, Project Management by Andy Yang

At MondayCall Solutions, our methodology is meant to deliver value, predictability and transparency to our consulting projects.  Our methodology is highly flexible, matched to the needs of every individual customer.  We leverage our best practices experience but customize, customize, customize to maximize the benefit to the customer. While every project is unique we have a basic structure to our engagements.  …