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Dreamforce 2011

In Events by Andy Yang

MondayCall Solutions exhibited at Dreamforce 2011 at Moscone Center in San Francisco.  It was a big event, one of the largest if not largest technology conferences in the industry.  Marc Benioff was in top form as he evangelized the benefits of cloud computing and how it has helped leading companies cut costs and capture opportunities.  Better yet, Marc deferred to …

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Case Study: Helping Those Who Help Others

In MondayCall News, Salesforce Administration by Andy Yang

MondayCall Solutions recently published a new case study for the Alameda Alliance for Health. The Alliance provides health care coverage to over 125,000 children and adults in Alameda, CA. The Alliance has a team that conducts community outreach and enrolls Medicare/Medi-Cal “dual eligibles” into their Medicare Advantage Special Needs Plan for seniors and people with disabilities. One of their challenges …

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We’ll be at Dreamforce 2011

In Events by Andy Yang

Whether you are a customer, potential customer, partner, job seeker or just want to stop by to say ‘hello’, we look forward to seeing you at Dreamforce 2011. We’re in booth #23 in the exhibitor section.  Make a hard right when you enter the exhibition hall. If you’d like a discount/coupon code/voucher to Dreamforce 2011, please contact us at sales@mondaycall.com.

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Getting Sales People to Adopt Salesforce.com

In Best Practices, Change Management, Salesforce Administration, Tips & Tricks by Andy Yang

Sorry, there is no easy answer here. One of the bigger challenges to a successful CRM implementation is getting adoption from the sales team. One of the key advantages of Salesforce is the ability to track sales activities so that you can institute and track scalable sales processes, get better visibility into your pipeline and grow your sales in an …

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Change Management Styles

In Change Management by Andy Yang

Every organization is its own biosphere, with unique individuals interacting in an environment that has evolved differently over time than even its direct competition. No wonder that procedures and practices are always different from company to company. In interacting with many companies, we find that even the process of change management varies widely. The process by which information is obtained, …

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Best Practices On Salesforce.com, From Salesforce.com

In Best Practices, Videos by Andy Yang

This is a quick, useful video that describes some of the high level keys to a successful CRM implementation. There are a many more things to consider that can sink an implementation ranging from technical, process and organizational issues. However, the three things they identify are very important and worth highlighting.  Find out more at http://www.salesforce.com/learn for more best practices.

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Go Native

In Best Practices, Custom Development, Tips & Tricks by Andy Yang

One of MondayCall Solutions design principles is to go native wherever possible.  “Going native” means using native, out-of-the-box configuration whenever and wherever you can.  As long as you can meet the business requirements, the preferred method is to avoid writing custom code. For those unfamiliar with building and managing systems, there are clearly pro’s and con’s to each approach.  Going …

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A Word About Optimization

In Integration & Data Migration, Salesforce Administration by Andy Yang

It would be nice if we could be experts at everything — and I mean everything. At work we use lots of tools to help us be more productive and to help us towards our business goals.  Most of us use cell phones, email, word, excel, intranets, applications like CRM/ERP, scanners, printers, tablets, etc.  And if you’re in the growing …

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Dreamforce 2010

In Events by Andy Yang

The Dreamforce 2010 by all accounts was a smashing success.  With exciting announcements like Database.com, Salesforce.com continues to establish its leadership in the cloud apps space.  The value-added stack continues to grow, enabling small, mid-sized and large scale companies benefit strongly from the cloud. The role of IT within mid to large organizations is shifting.  The disruptive benefit for small …