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SF State Salesforce Intro Session ft. Brendan Conroy!

The San Francisco State University Salesforce Student Group is hosting a Salesforce introduction session on September 19th @ SFSU Library. The event will begin with the opportunity to participate in a Salesforce Trailhead demo. Salesforce employees and consultants will then hold a session speaking to how they got involved in Salesforce ecosystem and providing career advice. MondayCall consultant Brendan Conroy …

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Case Study: Future State & MondayCall

  Future State’s Kathy Krumpe, COO and Shari McAneney, Office Manager, sat down with MondayCall to discuss the results of their Salesforce implementation. Future State has long brought about transformational change to their customers. When it came time for them to improve their own operations, they considered a Salesforce implementation. MondayCall partnered with Future State to understand the key business …

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2018 WiT Conference – WiTness Women Succeed!

WiTness Success, the premier Women In Tech Event for the Salesforce ecosystem, held it’s 2nd annual conference July 27th – 28th in Denver CO. This two-day, community-led career development and networking event equips women to excel in their Salesforce career, and to pay it forward by fostering mentorships. Over 200 women attended from around the world – a powerful and …

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MondayCall’s Leslie Gestautas to Speak at WiTness Success Denver

MondayCall Principal Consultant Leslie Gestautas will be speaking at this year’s WiTness Success event on July 27th in Denver, Colorado. Leslie’s career-focused session last year was such a hit that she has been asked back to lead another discussion at WiTness 2018! Back by popular demand: “Keys to Negotiating Your Next Role Like a Boss”! This 3-hour workshop will detail …

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MondayCall to host free Salesforce Service Cloud workshop in San Jose

Free hands-on workshop for optimizing your Service Cloud operations! MondayCall is hosting a Service Cloud Campfire workshop on June 19th in San Jose, CA. This event is a no-cost workshop designed to provide you with the experience to easily optimize your customer service operation in the cloud without writing any code. You’ll gather together with other customers and prospects who …

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MondayCall hosts Salesforce Service Cloud workshop in Santa Monica

In case you missed it… On May 17th, MondayCall hosted a Service Cloud Campfire workshop in collaboration with Salesforce in Santa Monica, CA. Attendees of the workshop explored the key building blocks to unlock the power of Sales Cloud and Service Cloud together. In the photo above, MondayCall’s Bill Van Orsdel speaks about MondayCall’s deep Service Cloud expertise to a room full of salesforce.com customers, …

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TDX2018 Recap

The third annual Salesforce TrailheaDX conference (March 25th-29th 2018) was an event for Admins and Developers to experience hands-on product innovations, attend technical sessions, and connect with other developers. We’ve compiled the highlights and takeaways from this year’s event below. Expanded Trailhead Experience New Trail Guides – “Skill up for the future” On the Trailhead homepage you will find the …

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Getting Started with Salesforce CPQ

How does your business currently handle sales and service quotes? If you’re a small-medium sized business, there’s a good chance your quotes are being managed in word documents and spreadsheets. While there are still numerous business that opt for this antiquated method, it doesn’t provide the efficiency and scale required for fast-growing businesses. So rather than getting left behind with …

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Einstein Analytics – Salesforce Business Intelligence

The beginning of a new year is an exciting time. Re-living the glory of past accomplishments, learning from previous mistakes and applying fresh knowledge to create a strong plan for the coming year. One of the many lessons we’ve learned in our careers as sales and marketing leaders is the importance of goal setting early in the year. Clearly articulated …

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Use Case: Service Console

Clients often ask for the best method for consolidating as much information as possible into one screen so that they can streamline the overall process for customer service requests. One standard Salesforce feature that can be configured in order to assist with this is the Service Console.