View Post

MondayCall hosts Salesforce Service Cloud free workshop in San Jose

Free hands-on workshop for optimizing your Service Cloud operations! MondayCall is hosting a Service Cloud Campfire workshop on June 19th in San Jose, CA. This event is a no-cost workshop designed to provide you with the experience to easily optimize your customer service operation in the cloud without writing any code. You’ll gather together with other customers and prospects who …

View Post

MondayCall hosts Salesforce Service Cloud workshop in Santa Monica

In case you missed it… On May 17th, MondayCall hosted a Service Cloud Campfire workshop in collaboration with Salesforce in Santa Monica, CA. Attendees of the workshop explored the key building blocks to unlock the power of Sales Cloud and Service Cloud together. In the photo above, MondayCall’s Bill Van Orsdel speaks about MondayCall’s deep Service Cloud expertise to a room full of salesforce.com customers, …

View Post

TDX2018 Recap

The third annual Salesforce TrailheaDX conference (March 25th-29th 2018) was an event for Admins and Developers to experience hands-on product innovations, attend technical sessions, and connect with other developers. We’ve compiled the highlights and takeaways from this year’s event below. Expanded Trailhead Experience New Trail Guides – “Skill up for the future” On the Trailhead homepage you will find the …

View Post

Getting Started with Salesforce CPQ

How does your business currently handle sales and service quotes? If you’re a small-medium sized business, there’s a good chance your quotes are being managed in word documents and spreadsheets. While there are still numerous business that opt for this antiquated method, it doesn’t provide the efficiency and scale required for fast-growing businesses. So rather than getting left behind with …

View Post

Einstein Analytics – Salesforce Business Intelligence

The beginning of a new year is an exciting time. Re-living the glory of past accomplishments, learning from previous mistakes and applying fresh knowledge to create a strong plan for the coming year. One of the many lessons we’ve learned in our careers as sales and marketing leaders is the importance of goal setting early in the year. Clearly articulated …

View Post

Use Case: Service Console

Clients often ask for the best method for consolidating as much information as possible into one screen so that they can streamline the overall process for customer service requests. One standard Salesforce feature that can be configured in order to assist with this is the Service Console.

View Post

Download Our Webinar on Steelbrick

Our recent webinar, “How You Can Leverage Salesforce Pardot for B2B Marketing Automation” was a great success! If you missed the live version there is no need to worry, we’ve got you covered. In this demo, MondayCall’s consulting team will show you how to take advantage of the Pardot solution, specifically covering:

View Post

Download Our Webinar on Pardot

Our recent webinar, “How You Can Leverage Salesforce Pardot for B2B Marketing Automation” was a great success! If you missed the live version there is no need to worry, we’ve got you covered. In this demo, MondayCall’s consulting team will show you how to take advantage of the Pardot solution, specifically covering:

View Post

A Brief Introduction to Marketing Cloud

As a sales leader, you want to have clear and concise answers to the toughest of questions. Is the process efficient and scalable? How are your Sales and Marketing teams working together to produce effective results? Which type of campaigns deliver the best results? When you’re effectively managing your company’s incoming and outgoing data, delivering actionable insights becomes simpler.  Without …

View Post

New Releases: Lightning Experience

The new versions of Lightning will be released on May 1st for both Sales and Service Cloud. Although these new version will be available starting May 1st, there are a number of features that will not be available on the release date. Release dates for specific functionality depend on the Salesforce instance and the new release date for that instance. Please …