Feature Spotlight: Summer ’20 – Community Enhancements

In Best Practices, Community Cloud by Andy YangLeave a Comment

Although this summer has been unlike any other summer, Salesforce continues to release new capabilities to the platform creating increasing value to Salesforce customers. With the new Summer ‘20 Release, we dig into a few key areas with you on released improvements highlighting a few potential opportunities for you to take advantage of.

MondayCall specializes in many Salesforce areas, one of which is Communities – both Customer and Partner Communities in particular.   While the Summer release is chock full of new capabilities, we picked a couple of Community related features to talk about here.

Override Standard Actions in Lightning Communities
While Salesforce’s interface is functional and professional-looking, it can’t be one-size-fits-all. Some customers have particular user interface requirements that require more in-depth customization. It’s not just about branding and look and feel, although this is very important. The needs of customers who have different brand identity requirements sometimes can’t be met by standard templates and functionality. Some customers, for instance, may want to create interface experiences that look and flow nothing like the standard application interface options that Salesforce provides out of the box.  Process workflow considerations may also play an incredibly important role in creating simpler paths (for instancing removing everything extraneous) or more purpose-built application paths that can handle highly complex functionality and processing.  Imagine the possibilities of defining your custom interface that can look and interact in totally new and customized ways.

Salesforce recognizes the need for customizability and offers a wide range of features for customization and extensibility.  With the summer release, Salesforce provides the ability for Community builders to control the user interface for instance when users click on the New or Edit button.  The action may be overridden to create a more custom experience for end-users – the possibilities of which are endless.
Communities CMS Enhancements
Many customers are unaware of some of the Content Management System (CMS) capabilities Salesforce has been providing.  Salesforce CMS has some features built-in to the platform and an upgrade path which for the most part removes system limitations.  Salesforce CMS is a hybrid content management system, where content can be shared and access controlled for who can see and create content.  It enables content to be created in one location and shared across multiple channels.  Salesforce CMS can also “front” external content through API’s enabling content outside of Salesforce to be accessible through the interface. The interface can be created through an Experience Builder and Page Designer enabling a powerful way to create a sophisticated content management system without having to use an external product.  Check out the features here and let us know if you need any assistance in setting up your Salesforce CMS.

To give you a sense of the new features and capabilities added, here are some of the CMS improvements in the Summer ‘20 Release:

  • Import Content Into Your Salesforce CMS Workspace – Enable import of content, such as images, news, documents, or custom content types, into a workspace in Salesforce CMS by uploading a .zip archive of JSON files
  • Use Salesforce CMS Content with B2B Commerce on Lightning Experience – Add images and attachments to a CMS workspace in Salesforce CMS, and then include them with the products and categories in your store
  • Personalize CMS Collections – Create a custom experience for your users with the new Personalization option in the CMS Collection component. Use it to determine which collection your user sees based on audience criteria.
  • Centralize Your CMS Content with Image and Document Types – With image and document content types, you can organize your content without leaving the CMS app. Create, manage, and share your work—all in one place
  • Take Personalization Further with Navigation Menus, Tile Menus, and CMS Collections – You can now determine not only what component a user sees, but also what they see within a component. You can personalize CMS collections, navigation menu, and tile menu variations within their components.
  • Generate Sitemaps for Your Community Pages
  • Add Dynamic SEO Properties to Content Detail Pages – Improve search engine results and help customers find the Salesforce CMS content they seek by adding dynamic SEO values to the content detail pages of your Lightning community.

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