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Transforming Your Customer Service Organization – Customer 360

In Best Practices, Community Cloud, Service Cloud, Tips & Tricks, Transforming Your Customer Service Organization Series by Andy YangLeave a Comment

Customer 360 means having a full view of your customer in a seamless, easy, and accurate way. When you have the full picture of the customer, there’s so much you can do to make the customer experience better while also giving you the information you need to innovate at scale.

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Transforming Your Customer Service Organization – Agent Productivity

In Best Practices, Community Cloud, Service Cloud, Tips & Tricks, Transforming Your Customer Service Organization Series by Andy YangLeave a Comment

We often think that delivering the best customer service is the only thing you need to think about in order to have a successful support organization. While we want to maximize each customer interaction, one shouldn’t be blind to the balance of the quality and scale of service compared to the cost. Clearly, you want…

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Salesforce Spring ’20 Release Highlights

In CPQ, Custom Development, Salesforce Administration, Service Cloud, Tips & Tricks by MondayCall Admin

One thing you probably value about Salesforce is that there are 3 releases each year of new and improved functionality. The releases are named for each season that will soon be upon us (at least in the Northern Hemisphere): Spring arrives in February, Summer arrives in June, and Winter arrives in October. To maintain the health of your Salesforce org …

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MondayCall to host free Salesforce Service Cloud workshop in San Jose

In MondayCall News, Sales Cloud, Service Cloud by MondayCall Admin

Free hands-on workshop for optimizing your Service Cloud operations! MondayCall is hosting a Service Cloud Campfire workshop on June 19th in San Jose, CA. This event is a no-cost workshop designed to provide you with the experience to easily optimize your customer service operation in the cloud without writing any code. You’ll gather together with other customers and prospects who …

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MondayCall hosts Salesforce Service Cloud workshop in Santa Monica

In MondayCall News, Sales Cloud, Service Cloud by MondayCall Admin

In case you missed it… On May 17th, MondayCall hosted a Service Cloud Campfire workshop in collaboration with Salesforce in Santa Monica, CA. Attendees of the workshop explored the key building blocks to unlock the power of Sales Cloud and Service Cloud together. In the photo above, MondayCall’s Bill Van Orsdel speaks about MondayCall’s deep Service Cloud expertise to a room full of salesforce.com customers, …

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Use Case: Service Console

In Service Cloud by MondayCall Admin

Clients often ask for the best method for consolidating as much information as possible into one screen so that they can streamline the overall process for customer service requests. One standard Salesforce feature that can be configured in order to assist with this is the Service Console.

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New Releases: Lightning Experience

In Lightning, Sales Cloud, Service Cloud by MondayCall Admin

The new versions of Lightning will be released on May 1st for both Sales and Service Cloud. Although these new version will be available starting May 1st, there are a number of features that will not be available on the release date. Release dates for specific functionality depend on the Salesforce instance and the new release date for that instance. Please …