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Salesforce Spring ’20 Release Highlights

In CPQ, Custom Development, Salesforce Administration, Service Cloud, Tips & Tricks by MondayCall Admin

One thing you probably value about Salesforce is that there are 3 releases each year of new and improved functionality. The releases are named for each season that will soon be upon us (at least in the Northern Hemisphere): Spring arrives in February, Summer arrives in June, and Winter arrives in October. To maintain the health of your Salesforce org …

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MondayCall to host free Salesforce Service Cloud workshop in San Jose

In MondayCall News, Sales Cloud, Service Cloud by MondayCall Admin

Free hands-on workshop for optimizing your Service Cloud operations! MondayCall is hosting a Service Cloud Campfire workshop on June 19th in San Jose, CA. This event is a no-cost workshop designed to provide you with the experience to easily optimize your customer service operation in the cloud without writing any code. You’ll gather together with other customers and prospects who …

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MondayCall hosts Salesforce Service Cloud workshop in Santa Monica

In MondayCall News, Sales Cloud, Service Cloud by MondayCall Admin

In case you missed it… On May 17th, MondayCall hosted a Service Cloud Campfire workshop in collaboration with Salesforce in Santa Monica, CA. Attendees of the workshop explored the key building blocks to unlock the power of Sales Cloud and Service Cloud together. In the photo above, MondayCall’s Bill Van Orsdel speaks about MondayCall’s deep Service Cloud expertise to a room full of salesforce.com customers, …

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Use Case: Service Console

In Service Cloud by MondayCall Admin

Clients often ask for the best method for consolidating as much information as possible into one screen so that they can streamline the overall process for customer service requests. One standard Salesforce feature that can be configured in order to assist with this is the Service Console.

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New Releases: Lightning Experience

In Lightning, Sales Cloud, Service Cloud by MondayCall Admin

The new versions of Lightning will be released on May 1st for both Sales and Service Cloud. Although these new version will be available starting May 1st, there are a number of features that will not be available on the release date. Release dates for specific functionality depend on the Salesforce instance and the new release date for that instance. Please …

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Introduction to Service Cloud

In Best Practices, Service Cloud by MondayCall Admin

For many organizations, a disproportionate amount of energy is spent acquiring new customers – trying to close more sales, build the existing client base, etc. But what should happen after that? How can we give our customers the best possible service after the deal has been finalized and ultimately have them trust us with their business needs? Repeat business can …

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What are we up to?

In MondayCall News, Service Cloud by Andy Yang

Every so often, we’ll post some of our recent projects, just so you know what kinds of optimizations we are working on. Incorporating Entitlements and SLA’s – MondayCall has experience implementing Entitlements/ Service Level Agreements (SLA’s) within ServiceCloud. Being able to easily manage multiple support levels (e.g. gold, silver) enables you to keep your promise to your customers and provide the right level …

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Going the Distance with the Salesforce Platform Event Recap

In MondayCall News, Sales Cloud, Service Cloud by Andy Yang

MondayCall teamed up with Salesforce to host an evening an evening of sharing ideas and networking in the heart of Silicon Valley.  Enjoying appetizers and drinks at Tied House, attendees were regaled with tales from 3 companies and how their businesses run more efficiently because of Salesforce. Adam Wall and Kacy Gaydos from FiveStars started the evening off by explaining …

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Straightforward Service for AppDirect

In Best Practices, Collateral, MondayCall News, Service Cloud by Andy Yang

AppDirect has won awards for their cloud service marketplace and management platform, which allows businesses to find, buy, and manage applications.  As one of the most impactful and innovative companies in the cloud, AppDirect is changing the way businesses connect with web based applications.  When AppDirect began to outgrow their existing infrastructure they turned to MondayCall Solutions to ease the …

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Service Cloud, Customization, and Commissions: A FiveStars Case Study

In Best Practices, Collateral, MondayCall News, Service Cloud by Andy Yang

One loyalty card to rule them all.  That is what the quickly growing start up, FiveStars is trying to achieve.  In order to accomplish such a feat, FiveStars is using Salesforce.com to scale to meet the increasing demand for its loyalty card.  With a complex growing organization, increased demand, and data spread across systems, FiveStars needed a simpler, clearer way to organize their account management. FiveStars partnered …