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Transforming Your Customer Service Organization – Customer 360

In Best Practices, Community Cloud, Service Cloud, Tips & Tricks, Transforming Your Customer Service Organization Series by Andy YangLeave a Comment

Customer 360 means having a full view of your customer in a seamless, easy, and accurate way. When you have the full picture of the customer, there’s so much you can do to make the customer experience better while also giving you the information you need to innovate at scale.

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Transforming Your Customer Service Organization – Agent Productivity

In Best Practices, Community Cloud, Service Cloud, Tips & Tricks, Transforming Your Customer Service Organization Series by Andy YangLeave a Comment

We often think that delivering the best customer service is the only thing you need to think about in order to have a successful support organization. While we want to maximize each customer interaction, one shouldn’t be blind to the balance of the quality and scale of service compared to the cost. Clearly, you want…

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Feature Spotlight: Service Cloud Gets an IQ Upgrade with Einstein

In Community Cloud by Andy YangLeave a Comment

Salesforce Einstein has been bringing increasing value throughout the Salesforce Platform and in the Summer ‘20 Release they really brought it home in Service Cloud. We are excited about these enhancements and are already discussing with our customers as these new Einstein capabilities automatically provide data-centered intelligence to your customer success processes.  Deriving value from the data you already have …

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Feature Spotlight: Partner Relationship Management-Account Hierarchy Enhancements

In Community Cloud by MondayCall AdminLeave a Comment

Be able to model Partner Hierarchies such as Partners by Country, Region, Product line, and more. As part of the Summer ‘20 Release, Salesforce has introduced new enhancements to the Account Hierarchy in Salesforce Communities, allowing businesses with less than straightforward partnership structures to organize them in much more logical ways. If your company sells and services customers through potentially …

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Feature Spotlight: Summer ’20 – Community Enhancements

In Best Practices, Community Cloud by Andy YangLeave a Comment

Although this summer has been unlike any other summer, Salesforce continues to release new capabilities to the platform creating increasing value to Salesforce customers. With the new Summer ‘20 Release, we dig into a few key areas with you on released improvements highlighting a few potential opportunities for you to take advantage of. MondayCall specializes in many Salesforce areas, one …

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How to Benefit from the Salesforce Community

In Community Cloud, Tips & Tricks by Andy Yang

MondayCall’s Bryan Boroughf is proud to be recognized as a Salesforce MVP, but he realizes that most people are unaware of this particular honor.  So what it the MVP Program all about? According to salesforce.com, “the Salesforce MVP program recognizes exceptional individuals within the Salesforce community for their leadership, knowledge, and ongoing contributions. These individuals represent the spirit of the community and …