How to Benefit from the Salesforce Community

In Community Cloud, Tips & Tricks by Andy Yang

MondayCall’s Bryan Boroughf is proud to be recognized as a Salesforce MVP, but he realizes that most people are unaware of this particular honor.  So what it the MVP Program all about? According to, “the Salesforce MVP program recognizes exceptional individuals within the Salesforce community for their leadership, knowledge, and ongoing contributions. These individuals represent the spirit of the community and what it is all about!” Bryan has led the Silicon Valley Salesforce User Group for 3+ years and he helped launch the Developer group last Fall. He also helps mentor other user group leaders and volunteers his Salesforce expertise with a local arts program.

Bryan also participates in the Salesforce Customer Success Community. recently re-launched this community built on their own products, and it serves as an excellent example of how you might relate to your own customers. At the Success Community site, you will find some of the best resources available to help you get the most from your Salesforce investment.

To explain further, there is an active Answers community, where you can ask questions for free and get answers from community Rockstars. It’s also a great way to sharpen your skills by answering a question or two. There’s also a sub-site devoted to capturing Ideas on how to improve Salesforce. I’m sure you have an idea on how Salesforce can be made better — but first take a quick look at existing ideas and vote up the ones you like. The Product Managers *do* consider these Ideas when prioritizing enhancements in each release. In addition, there’s a Collaboration site that allows you to do just that — collaborate with Salesforce users, partners, and employees from around the world. Check out popular groups like Button Click Admins and Success – Release Readiness.

There is much more to the Salesforce Community, so if you’re interested, please contact Bryan Boroughf at He’d love to chat with you about it!